Customer Care Strategies & Objectives
We help you design all your customer care processes from inbound channels, to the type of interactions, to the closure of a case, its SLA and the surveys to be sent out.
Customer Self Service Strategies
We help you imagine your self service strategy through customer portals, chat bots and Knowledge based pages or FAQ by mapping your most asked questions and automating answers.
Omni Channel Management
We evaluate your channel ecosystem and propose solutions to connect them in the most efficient way to your customer support teams with SMS, Whatsapp, Email, Webforms, and many other digital means.
Service KPIs Definition
We help you define the key metrics to be quantified for your customer care team based on the industry best practices.
Service Cloud Implementation
We build and enhance your customer care capabilities with Service Cloud from Salesforce, the #1 CRM platform. Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction. Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots.
Field Service Implementation
We set up your new digital capabilities to boost employees performance in the field. Automate appointment scheduling, manage agents, dispatchers, get real-time visibility into all operations, optimise mobile workforce allocation, and keep customers updated at every step.
Service Max Implementation
“We also have experience with ServiceMax Asset 360 for Salesforce built natively on Salesforce Field Service, which provides a complete Field Service Offering:
It help your company deliver a faster time to value by covering everything from personalized customer care to asset-centric service. It also leverages Salesforce Field Service native objects and the latest emerging technologies like AI, Einstein and IoT, and it offers enterprise-grade security, compliance and governance from Salesforce”
Contact Center KPIs Definition
We help you define the key metrics to be quantified for your contact centers based on the industry best practices
We train your agents and supervisors to best use their scripts and tools